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Everything in Pong Chat. Two simple plans.
The features teams use every day in Intercom, LiveChat, Crisp or Tidio — plus video calls, a live visitors map and AI with no per-resolution bill. The essentials are free for one agent; the rest is in Premium, €9 per agent/month, or €7 billed yearly — see pricing.
Chat
Live chat widget
One script tag puts a fast, good-looking chat on every page. It loads async from Cloudflare’s edge and works on any site.
Email inbox
Forward your support mailbox. Emails arrive as chats; replies go back by email, in the same thread, from your address.
Email follow-ups
Unread replies go out by email; the visitor’s answer comes back into the same chat.
File sharing
Paste or drag files into the chat. Images and videos preview inline; everything else becomes a neat chip.
Mobile live chat
Three out of four visitors are on mobile. The widget is designed for them first.
Widget customization
Match the widget to your site in the desk, or override anything per page in code.
AI
AI chatbot
Write the answer once. The AI recognises the question however it is phrased — in any language — and replies in a second.
AI reply suggestions
Press ✨ and get a draft built from how your team answered similar questions before and from your docs. The agent stays in control.
AI knowledge base
Upload the documents you already have, add a few links, write the FAQ you keep repeating. The AI reads them all.
Urgency and mood detection
Every visitor message gets a topic, an urgency and a mood. Blocked and unhappy customers rise to the top.
Calls and co-browsing
Video calls in chat
Some questions are faster to answer on a call. Start one from the chat — the visitor answers right in the widget.
Screen sharing
Walk a customer through a setting, or see the error they see — screen sharing is part of every Pong call.
Visitor screenshots
One click in the chat, and the visitor’s tab draws what they see — layout, error messages, the lot.
Page commands
Open the right page for the visitor from the chat, or reload their page after you fixed something.
Call transcripts and recording
Transcripts of every call land in the chat, so the next agent knows what was said without listening.
Visitors
Live visitors map
A live globe and a table of every visitor: where they are, what they are reading, how long they have been here.
Visitor journey and UTM
Which pages they read, where they came from, which campaign brought them — next to the conversation.
VPN and proxy detection
Fraud checks, regional pricing abuse, fake leads — know when a visitor’s location is not what it seems.
Chat triggers
“On pricing for 30 seconds, never chatted → a message from Anna.” Describe the rule in a sentence; the AI builds it, the widget runs it.
Team
Shared team inbox
Every conversation in one place, with the context to answer it well.
Typing preview
See the visitor’s draft live as they type. By the time they press Enter, your answer is half written.
Saved replies
Type / in any chat, keep typing to find the reply, press Enter. Shared by the whole team.
Team chat
Topic rooms for your team, right in the desk next to the customer chats.
Team roles
Invite by email, pick a role, done. Agents never see API keys or billing.
Developers
Chat export
Export one chat or all of them, whenever you want, in formats people and code can read.
JavaScript API
One function, a queue-safe API and real events — no postMessage parsing.
Debug logs in chat
Log what went wrong for this user, and it appears in their chat for your agents. No “can you open the developer console?”.
Identity verification
Sign your user id on the server. Pong merges that user’s chats from every browser — and nobody can pretend to be them.
REST API
Send order updates into the chat, sync client data, pull history into your CRM.
Webhooks
New messages reach your endpoint the moment they are sent — signed, retried, one shape for every channel.
Say hi to your visitors. They’re already here.
Free for one agent. One script tag, any site, two minutes.
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