Answer the angry customer first.
Every visitor message gets a topic, an urgency and a mood. Blocked and unhappy customers rise to the top.
Topic
Billing, technical, how-to or other — see at a glance what a chat is about.
Urgency
Low, normal or high. “I can’t log in and my demo is in 10 minutes” is high.
Mood
Positive, neutral or negative, so tone-sensitive chats go to the right person.
How it works
- Turn on triageOne switch in Settings → AI.
- Chats get taggedLive, on every visitor message.
- FilterThe Urgent filter shows only what can’t wait.
What you get
Part of the Premium plan: €9 per agent/month, or €7 billed yearly. 14-day free trial.
- Same model call as auto replies — no added delay
- Tags are in the REST API too
- Works in any language
Questions, answered.
Does it cost extra?
No. Triage runs on Cloudflare Workers AI as part of Pong Chat.
Works well with
Comparing chat tools? See Pong next to Intercom, Zendesk, LiveChat, Tidio, Crisp, tawk.to and more.
AI chatbot
Write the answer once. The AI recognises the question however it is phrased — in any language — and replies in a second.
Shared team inbox
Every conversation in one place, with the context to answer it well.
AI reply suggestions
Press ✨ and get a draft built from how your team answered similar questions before and from your docs. The agent stays in control.
REST API
Send order updates into the chat, sync client data, pull history into your CRM.
Say hi to your visitors. They’re already here.
Free for one agent. One script tag, any site, two minutes.
Start free →