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LiveChat alternative

Pong Chat vs LiveChat: a lighter alternative.

LiveChat is a polished live chat for small and mid-size businesses and e-commerce, now being moved into the AI “Text” platform with chats, tickets and an AI agent in one inbox. Pong Chat is a fast live chat with AI, video calls, screen sharing and a live visitors map — free for one agent, €9 per agent/month, or €7 billed yearly on Premium.

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    Feature by feature

    Checked on LiveChat’s own pricing and feature pages in November 2026. Plans change — see LiveChat’s pricing for the latest.

    FeaturePong ChatLiveChat
    Pricing
    Free planYes — 1 agent: widget, team inbox, visitors map, triggers, exportNo (14-day trial)
    PricePremium €9 per agent/month, or €7 billed yearly; 14-day free trialEssential at $25 per user/month, or $19 billed annually (50 tracked visitors, 60 days of history)
    AI pricingIncluded in Premium: auto replies, triage and drafts on Cloudflare Workers AI, no per-resolution feesAI agent resolutions included per plan (10 on Essential, 200 on Growth), extra $49.50 per 50
    On your page
    Widget weight, first page view40 KB2 requests · 4 requests, 45 KB with the 3D ball style367 KB24 requests
    AI
    AI answers visitors automaticallyLimitedFrom your rules, AI-matchedYes
    AI reply drafts for agentsYesFrom past answers + knowledge baseYes
    AI included without per-resolution feesYesNo
    Urgency / sentiment detectionYesUnknown
    Chat and team
    Shared team inboxYesYes
    Saved repliesYesYes
    Typing preview (see drafts live)YesYes
    File and image sharingYesYes
    Replies by email when the visitor leftYesYes
    Internal team chatYesUnknown
    Visual chatbot / flow builderNoYes
    Calls and visitors
    Video calls in chatYesIn the browser, on PremiumNo
    Screen sharingYesUnknown
    See the visitor’s pageLimitedScreenshots + page commandsNo
    Call transcriptsYesNo
    Real-time visitor listYesYes
    Live visitors mapYesUnknown
    Page history, referrer, UTMYesYes
    Channels and support
    WhatsApp, Messenger, Instagram, TelegramNoYes
    TicketingNoYes
    Public help centerNoUnknown
    Native mobile apps for agentsNoDesk works in mobile browsersYes
    Reports and analyticsLimitedUsage onlyYes
    CSAT surveys / chat ratingsNoYes
    Developers
    REST APIYesYes
    WebhooksYesHMAC-signedYes
    JavaScript widget APIYesYes
    Identity verificationYesUnknown
    Chat exportYesHTML, CSV, JSON, NDJSONYes

    “Paid” means a paid add-on or a plan above the cheapest one. “Not confirmed” means we could not verify it on LiveChat’s public pages. Widget weight: what the chat widget transfers on a first page view — compressed, in a fresh desktop Chrome with an empty cache, 25 seconds after load, nothing clicked — measured with each vendor’s own workspace on 15 November 2026. Spotted a mistake? Tell us and we fix it.

    Why teams look for a LiveChat alternative

    What reviewers on G2, Capterra and similar sites mention most often:

    • Per-seat pricing gets expensive as the team grows
    • Seats can’t be shared between agents
    • Visitor tracking and history are capped on the cheapest plan

    Where LiveChat is stronger

    • Mature product with a large app marketplace
    • Ticketing, reports and CSAT built in
    • Native desktop and mobile apps
    • E-commerce product cards in chat

    Which one should you pick?

    Pick LiveChat for a long-established tool with a big marketplace and built-in reporting. Pick Pong if you also want video calls, screen sharing and a live map, at a lower price per agent.

    1. Create a workspaceGoogle, Apple or email — free for one agent.
    2. Swap the snippetReplace the LiveChat code with Pong’s, on every page.
    3. Bring your teamInvite agents, add saved replies and AI rules, connect webhooks.

    Questions, answered.

    How does Pong Chat pricing compare with LiveChat?

    Pong Chat is free for one agent. Premium — AI, video calls, the email inbox, integrations and the API — is €9 per agent/month, or €7 billed yearly, with no per-resolution AI fees. LiveChat: Essential at $25 per user/month, or $19 billed annually (50 tracked visitors, 60 days of history).

    Is Pong Chat lighter than LiveChat?

    Yes. Pong Chat adds one script tag with an 8 KB loader; the chat loads in its own frame, off your page’s critical path. On a first page view LiveChat transferred 367 KB in 24 requests in our test — 9× Pong’s whole widget (fresh desktop Chrome, empty cache, 15 November 2026). Repeat page views load Pong from the browser cache.

    How do I switch from LiveChat to Pong Chat?

    Create a workspace, replace the LiveChat snippet with the Pong snippet, and recreate your saved replies. Webhooks and the REST API take over any integrations. It takes about ten minutes.

    What does LiveChat do that Pong Chat doesn’t?

    Mature product with a large app marketplace. Ticketing, reports and CSAT built in. Native desktop and mobile apps. E-commerce product cards in chat.

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