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Olark alternative

Pong Chat vs Olark: a lighter alternative.

Olark is a long-standing human live chat that now also sells Aiden, an AI website agent. Pong Chat is a fast live chat with AI, video calls, screen sharing and a live visitors map — free for one agent, €9 per agent/month, or €7 billed yearly on Premium.

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    Feature by feature

    Checked on Olark’s own pricing and feature pages in November 2026. Plans change — see Olark’s pricing for the latest.

    FeaturePong ChatOlark
    Pricing
    Free planYes — 1 agent: widget, team inbox, visitors map, triggers, exportNo (14-day trial)
    PricePremium €9 per agent/month, or €7 billed yearly; 14-day free trialLive Chat $29 per agent/month; co-browsing and visitor insights are paid PowerUps
    AI pricingIncluded in Premium: auto replies, triage and drafts on Cloudflare Workers AI, no per-resolution feesAiden AI website agent $400/month billed annually, 1 seat included, +$29 per extra agent
    On your page
    Widget weight, first page view40 KB2 requests · 4 requests, 45 KB with the 3D ball style609 KB21 requests · 25 requests, 1.2 MB in the other run
    AI
    AI answers visitors automaticallyLimitedFrom your rules, AI-matchedPaid
    AI reply drafts for agentsYesFrom past answers + knowledge baseUnknown
    AI included without per-resolution feesYesNo
    Urgency / sentiment detectionYesUnknown
    Chat and team
    Shared team inboxYesYes
    Saved repliesYesYes
    Typing preview (see drafts live)YesUnknown
    File and image sharingYesYes
    Replies by email when the visitor leftYesYes
    Internal team chatYesUnknown
    Visual chatbot / flow builderNoUnknown
    Calls and visitors
    Video calls in chatYesIn the browser, on PremiumNo
    Screen sharingYesNo
    See the visitor’s pageLimitedScreenshots + page commandsPaid
    Call transcriptsYesNo
    Real-time visitor listYesYes
    Live visitors mapYesUnknown
    Page history, referrer, UTMYesYes
    Channels and support
    WhatsApp, Messenger, Instagram, TelegramNoNo
    TicketingNoNo
    Public help centerNoNo
    Native mobile apps for agentsNoDesk works in mobile browsersUnknown
    Reports and analyticsLimitedUsage onlyYes
    CSAT surveys / chat ratingsNoYes
    Developers
    REST APIYesUnknown
    WebhooksYesHMAC-signedYes
    JavaScript widget APIYesYes
    Identity verificationYesUnknown
    Chat exportYesHTML, CSV, JSON, NDJSONYes

    “Paid” means a paid add-on or a plan above the cheapest one. “Not confirmed” means we could not verify it on Olark’s public pages. Widget weight: what the chat widget transfers on a first page view — compressed, in a fresh desktop Chrome with an empty cache, 25 seconds after load, nothing clicked — measured with each vendor’s own workspace on 15 November 2026. Spotted a mistake? Tell us and we fix it.

    Why teams look for a Olark alternative

    What reviewers on G2, Capterra and similar sites mention most often:

    • The AI agent starts at $400/month
    • Add-ons such as co-browsing cost extra
    • Reviewers have called it somewhat unreliable

    Where Olark is stronger

    • Long track record as a simple human live chat
    • Co-browsing as a paid PowerUp
    • Chat ratings and transcripts
    • Many CRM integrations

    Which one should you pick?

    Pick Olark for a familiar human-first chat with co-browsing on top. Pick Pong if you want AI without a $400 entry price, plus video calls, screen sharing and a live visitors map in one per-agent plan.

    1. Create a workspaceGoogle, Apple or email — free for one agent.
    2. Swap the snippetReplace the Olark code with Pong’s, on every page.
    3. Bring your teamInvite agents, add saved replies and AI rules, connect webhooks.

    Questions, answered.

    How does Pong Chat pricing compare with Olark?

    Pong Chat is free for one agent. Premium — AI, video calls, the email inbox, integrations and the API — is €9 per agent/month, or €7 billed yearly, with no per-resolution AI fees. Olark: Live Chat $29 per agent/month; co-browsing and visitor insights are paid PowerUps.

    Is Pong Chat lighter than Olark?

    Yes. Pong Chat adds one script tag with an 8 KB loader; the chat loads in its own frame, off your page’s critical path. On a first page view Olark transferred 609 KB in 21 requests in our test — 15× Pong’s whole widget (fresh desktop Chrome, empty cache, 15 November 2026). Repeat page views load Pong from the browser cache.

    How do I switch from Olark to Pong Chat?

    Create a workspace, replace the Olark snippet with the Pong snippet, and recreate your saved replies. Webhooks and the REST API take over any integrations. It takes about ten minutes.

    What does Olark do that Pong Chat doesn’t?

    Long track record as a simple human live chat. Co-browsing as a paid PowerUp. Chat ratings and transcripts. Many CRM integrations.

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