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Simple pricing. Less than half the usual price per agent.
Start free with one agent. Upgrade to Premium for your whole team, with AI, video calls, the email inbox and the API included — not billed per resolution.
Switch to yearly and save 22%.You save €24 per agent a year.
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Free
forever
Everything one person needs to answer chats on a website.
1 agent · no card needed
Start freeIncludes
- 1 agent
- Live chat widget, all appearance options
- Team inbox and client card
- Live visitors list and map
- Triggers and saved replies
- File attachments
- Offline email replies and transcripts
- Page snapshots and page commands
- Chat export
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Best for teams
Premium
€9€7per agent / month
For teams that want AI, calls and every channel in one place.
Billed monthly · yearly saves 22%Billed yearly, €84 per agent Save €24
Start 14-day free trialNo charge for 14 days. Cancel any time.
Everything in Free, plus
- Your whole teamA seat for every agent, billed per agent. Add and remove anytime.
- AI includedAuto replies, reply suggestions, triage and a knowledge base. No per-resolution fees.
- CallsVideo and voice in the browser, screen sharing, recordings and transcripts.
- Email inboxYour support mailbox in the inbox, replies through your SMTP, name@help.pong.ee.
- Integrations and APIWebhooks, the REST API, mailcheap.ai and DataFast.
- VPN detectionProxy and VPN flags on every visitor.
- Pay by card through Stripe
- Prices exclude VAT; reverse charge with an EU VAT ID
- Cancel any time, keep your chats
- Full refund within 14 days
Workspaces created before billing launched keep every Premium feature free until 1 January 2027.
Everything in each plan
| Feature | Free | Premium |
|---|---|---|
| Chat | ||
| Agents | Limited1 agent | YesUnlimited, billed per agent |
| Live chat widget, all appearance options | Yes | Yes |
| Team inbox | Yes | Yes |
| File attachments | Yes | Yes |
| Saved replies | Yes | Yes |
| Triggers | Yes | Yes |
| Offline email replies and transcripts | Yes | Yes |
| Email inbox | No | YesForwarded mailbox, your own SMTP, a name@help.pong.ee address |
| Visitors | ||
| Live visitors list and map | Yes | Yes |
| Client card, page history and UTM | Yes | Yes |
| Page snapshots | Yes | Yes |
| Page commands | Yes | Yes |
| VPN and proxy detection | No | Yes |
| AI | ||
| Auto replies by your rules | No | Yes |
| AI reply suggestions | No | Yes |
| Triage: urgency and mood | No | Yes |
| Knowledge base | No | Yes |
| Calls | ||
| Video and voice calls | No | Yes |
| Screen sharing | No | Yes |
| Call recording and transcripts | No | Yes |
| Integrations and developers | ||
| mailcheap.ai and DataFast | No | Yes |
| Webhooks | No | Yes |
| REST API | No | Yes |
| JavaScript widget API | Yes | Yes |
| Chat export | Yes | Yes |
Less than half the usual per-agent price.
Premium is €9 per agent/month, or €7 billed yearly, and AI is included instead of billed per resolution. What similar tools charge, from their own pricing pages in November 2026:
Pong Chat
€9 per agent/month, or €7 billed yearly
AI included: auto replies, suggestions and triage, no per-resolution fees.
Chatra
Essential €31 per agent/month, or €25 billed annually; Pro €41 / €33
An “intelligent chat bot” is listed; AI pricing not published
LiveChat
Essential at $25 per user/month, or $19 billed annually (50 tracked visitors, 60 days of history)
AI agent resolutions included per plan (10 on Essential, 200 on Growth), extra $49.50 per 50
Intercom
Essential from $29 per seat/month, or $19 billed annually
Fin AI agent $0.99 per outcome; Copilot $29–35 per agent/month
See all comparisons for features and sources.
Questions, answered.
How does the free trial work?
Your first upgrade to Premium starts a 14-day free trial. A card is needed to start it. Cancel any time before the trial ends and nothing is charged; otherwise the first payment is taken when it ends.
Do prices include VAT?
No, prices exclude VAT. EU VAT is added at checkout where it applies. Businesses with a valid VAT ID are reverse-charged, so no VAT is added to their invoice.
How are agents billed?
Premium is billed per agent — every team member with a seat in the desk. Add an agent in the middle of a period and you pay only for the rest of it; remove one and the unused part is credited to your account.
Can I cancel any time?
Yes, in Settings → Billing. Premium stays until the end of the period you paid for, then the workspace moves to Free. Your chats and data are kept.
What happens if a payment fails?
We email the workspace admins, and the workspace becomes read-only at once: agents can read chats but not reply, and the widget is hidden on your site. Update the card in the billing portal, or switch to Free, and everything works again.
I joined during the beta. What changes?
Workspaces created before billing launched keep every Premium feature free until 1 January 2027. Then they move to Free unless you upgrade.
Do you give refunds?
Yes. Ask within 14 days of any charge and we refund it in full. After that we don’t refund partial periods. See the refund policy.
How do I pay and get invoices?
By card, through Stripe Checkout. Plan, card, invoices, billing details and VAT ID are in the Stripe customer portal, which opens from Settings → Billing in the desk.
Is AI billed per resolution or per message?
No. AI is included in Premium: no per-resolution, per-message or credit fees on top of the price per agent.
Start free. Upgrade when your team grows.
Free for one agent. Premium €9 per agent/month, or €7 billed yearly, with a 14-day free trial.
Start free →