“Click here, then there” — or just take them there.
Open the right page for the visitor from the chat, or reload their page after you fixed something.
Open a page
Pricing, a help article, the checkout: the visitor’s tab goes there.
Reload
Refresh their page after a fix or a cache clear on your side.
Safe by design
Same-site pages only, checked on our server and in the browser. Off unless you turn it on.
How it works
- Allow commandsSettings → Chat widget.
- Pick a commandReload, or open a URL of your site.
- DoneThe visitor’s visible tab follows; the chat logs it.
What you get
Included in the Free plan and in Premium.
- Runs only in a visible tab, once per command
- Developers can block it per site with PongSetup.commands = false
- Every command is logged in the conversation
Questions, answered.
Can an agent send visitors to another website?
No. Only pages on the same origin as the visitor’s current page can be opened.
Works well with
Comparing chat tools? See Pong next to Intercom, Zendesk, LiveChat, Tidio, Crisp, tawk.to and more.
Visitor screenshots
One click in the chat, and the visitor’s tab draws what they see — layout, error messages, the lot.
Screen sharing
Walk a customer through a setting, or see the error they see — screen sharing is part of every Pong call.
Video calls in chat
Some questions are faster to answer on a call. Start one from the chat — the visitor answers right in the widget.
Chat triggers
“On pricing for 30 seconds, never chatted → a message from Anna.” Describe the rule in a sentence; the AI builds it, the widget runs it.
Say hi to your visitors. They’re already here.
Free for one agent. One script tag, any site, two minutes.
Start free →