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Crisp alternative

Pong Chat vs Crisp: a lighter alternative.

Crisp is an all-in-one messaging platform priced per workspace, with extras such as co-browsing (MagicBrowse), typing preview (MagicType) and video calls. Pong Chat is a fast live chat with AI, video calls, screen sharing and a live visitors map — free for one agent, €9 per agent/month, or €7 billed yearly on Premium.

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    Feature by feature

    Checked on Crisp’s own pricing and feature pages in November 2026. Plans change — see Crisp’s pricing for the latest.

    FeaturePong ChatCrisp
    Pricing
    Free planYes — 1 agent: widget, team inbox, visitors map, triggers, exportYes — 2 agents, 100 contacts
    PricePremium €9 per agent/month, or €7 billed yearly; 14-day free trialMini $45/month per workspace (4 agents); Essentials $95/month (10 agents)
    AI pricingIncluded in Premium: auto replies, triage and drafts on Cloudflare Workers AI, no per-resolution feesHugo AI agent runs on AI credits included per plan ($5 on Mini), then pay as you go
    On your page
    Widget weight, first page view40 KB2 requests · 4 requests, 45 KB with the 3D ball style112 KB6 requests
    AI
    AI answers visitors automaticallyLimitedFrom your rules, AI-matchedPaid
    AI reply drafts for agentsYesFrom past answers + knowledge baseYes
    AI included without per-resolution feesYesLimited
    Urgency / sentiment detectionYesUnknown
    Chat and team
    Shared team inboxYesYes
    Saved repliesYesPaid
    Typing preview (see drafts live)YesYes
    File and image sharingYesYes
    Replies by email when the visitor leftYesPaid
    Internal team chatYesUnknown
    Visual chatbot / flow builderNoPaid
    Calls and visitors
    Video calls in chatYesIn the browser, on PremiumYes
    Screen sharingYesYes
    See the visitor’s pageLimitedScreenshots + page commandsYes
    Call transcriptsYesUnknown
    Real-time visitor listYesYes
    Live visitors mapYesUnknown
    Page history, referrer, UTMYesYes
    Channels and support
    WhatsApp, Messenger, Instagram, TelegramNoPaid
    TicketingNoPaid
    Public help centerNoPaid
    Native mobile apps for agentsNoDesk works in mobile browsersYes
    Reports and analyticsLimitedUsage onlyPaid
    CSAT surveys / chat ratingsNoYes
    Developers
    REST APIYesYes
    WebhooksYesHMAC-signedYes
    JavaScript widget APIYesYes
    Identity verificationYesYes
    Chat exportYesHTML, CSV, JSON, NDJSONUnknown

    “Paid” means a paid add-on or a plan above the cheapest one. “Not confirmed” means we could not verify it on Crisp’s public pages. Widget weight: what the chat widget transfers on a first page view — compressed, in a fresh desktop Chrome with an empty cache, 25 seconds after load, nothing clicked — measured with each vendor’s own workspace on 15 November 2026. Spotted a mistake? Tell us and we fix it.

    Why teams look for a Crisp alternative

    What reviewers on G2, Capterra and similar sites mention most often:

    • Reports of bugs and reliability issues
    • Billing complaints
    • Key features such as the AI chatbot and knowledge base sit on higher plans

    Where Crisp is stronger

    • Real co-browsing (MagicBrowse)
    • Omnichannel inbox and ticketing (higher plans)
    • Help center and status page
    • Native mobile and desktop apps

    Which one should you pick?

    Crisp and Pong are the two chats with video calls and typing preview built in. Pick Crisp for full co-browsing and an omnichannel inbox on its paid plans. Pick Pong for a free start, then AI, video and screen sharing in one per-agent plan, plus a live visitors map.

    1. Create a workspaceGoogle, Apple or email — free for one agent.
    2. Swap the snippetReplace the Crisp code with Pong’s, on every page.
    3. Bring your teamInvite agents, add saved replies and AI rules, connect webhooks.

    Questions, answered.

    How does Pong Chat pricing compare with Crisp?

    Pong Chat is free for one agent. Premium — AI, video calls, the email inbox, integrations and the API — is €9 per agent/month, or €7 billed yearly, with no per-resolution AI fees. Crisp: Mini $45/month per workspace (4 agents); Essentials $95/month (10 agents).

    Is Pong Chat lighter than Crisp?

    Yes. Pong Chat adds one script tag with an 8 KB loader; the chat loads in its own frame, off your page’s critical path. On a first page view Crisp transferred 112 KB in 6 requests in our test — 3× Pong’s whole widget (fresh desktop Chrome, empty cache, 15 November 2026). Repeat page views load Pong from the browser cache.

    How do I switch from Crisp to Pong Chat?

    Create a workspace, replace the Crisp snippet with the Pong snippet, and recreate your saved replies. Webhooks and the REST API take over any integrations. It takes about ten minutes.

    What does Crisp do that Pong Chat doesn’t?

    Real co-browsing (MagicBrowse). Omnichannel inbox and ticketing (higher plans). Help center and status page. Native mobile and desktop apps.

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