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Chatra alternative

Pong Chat vs Chatra: a lighter alternative.

Chatra is a simple, friendly live chat for small businesses and web shops, with typing insights and a visitor list. Pong Chat is a fast live chat with AI, video calls, screen sharing and a live visitors map — free for one agent, €9 per agent/month, or €7 billed yearly on Premium.

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    Feature by feature

    Checked on Chatra’s own pricing and feature pages in November 2026. Plans change — see Chatra’s pricing for the latest.

    FeaturePong ChatChatra
    Pricing
    Free planYes — 1 agent: widget, team inbox, visitors map, triggers, exportYes — 1 agent, very limited chats
    PricePremium €9 per agent/month, or €7 billed yearly; 14-day free trialEssential €31 per agent/month, or €25 billed annually; Pro €41 / €33
    AI pricingIncluded in Premium: auto replies, triage and drafts on Cloudflare Workers AI, no per-resolution feesAn “intelligent chat bot” is listed; AI pricing not published
    On your page
    Widget weight, first page view40 KB2 requests · 4 requests, 45 KB with the 3D ball style299 KB6 requests
    AI
    AI answers visitors automaticallyLimitedFrom your rules, AI-matchedUnknown
    AI reply drafts for agentsYesFrom past answers + knowledge baseUnknown
    AI included without per-resolution feesYesUnknown
    Urgency / sentiment detectionYesNo
    Chat and team
    Shared team inboxYesYes
    Saved repliesYesYes
    Typing preview (see drafts live)YesYes
    File and image sharingYesYes
    Replies by email when the visitor leftYesYes
    Internal team chatYesYes
    Visual chatbot / flow builderNoPaid
    Calls and visitors
    Video calls in chatYesIn the browser, on PremiumNo
    Screen sharingYesPaid
    See the visitor’s pageLimitedScreenshots + page commandsPaid
    Call transcriptsYesNo
    Real-time visitor listYesYes
    Live visitors mapYesNo
    Page history, referrer, UTMYesPaid
    Channels and support
    WhatsApp, Messenger, Instagram, TelegramNoLimited
    TicketingNoNo
    Public help centerNoNo
    Native mobile apps for agentsNoDesk works in mobile browsersYes
    Reports and analyticsLimitedUsage onlyYes
    CSAT surveys / chat ratingsNoYes
    Developers
    REST APIYesYes
    WebhooksYesHMAC-signedYes
    JavaScript widget APIYesYes
    Identity verificationYesUnknown
    Chat exportYesHTML, CSV, JSON, NDJSONYes

    “Paid” means a paid add-on or a plan above the cheapest one. “Not confirmed” means we could not verify it on Chatra’s public pages. Widget weight: what the chat widget transfers on a first page view — compressed, in a fresh desktop Chrome with an empty cache, 25 seconds after load, nothing clicked — measured with each vendor’s own workspace on 15 November 2026. Spotted a mistake? Tell us and we fix it.

    Why teams look for a Chatra alternative

    What reviewers on G2, Capterra and similar sites mention most often:

    • Per-agent price adds up for teams
    • Automation is weaker than in bigger suites
    • Visitor list capped at 10 visitors per paid seat

    Where Chatra is stronger

    • Messenger-style chat with a long track record
    • Facebook and Instagram in the inbox
    • Native mobile apps
    • Chat ratings

    Which one should you pick?

    Pong is a drop-in Chatra replacement: change the script address and the ChatraID value in your snippet, and your existing Chatra(...) calls, ChatraSetup and ChatraIntegration keep working. You keep typing preview and the visitor list, and gain AI, video calls and a live map for under a third of Chatra’s per-agent price.

    1. Create a workspaceGoogle, Apple or email — free for one agent.
    2. Swap the snippetPoint the Chatra snippet at js.pong.ee/<your key> — details.
    3. Bring your teamInvite agents, add saved replies and AI rules, connect webhooks.

    Questions, answered.

    How does Pong Chat pricing compare with Chatra?

    Pong Chat is free for one agent. Premium — AI, video calls, the email inbox, integrations and the API — is €9 per agent/month, or €7 billed yearly, with no per-resolution AI fees. Chatra: Essential €31 per agent/month, or €25 billed annually; Pro €41 / €33.

    Is Pong Chat lighter than Chatra?

    Yes. Pong Chat adds one script tag with an 8 KB loader; the chat loads in its own frame, off your page’s critical path. On a first page view Chatra transferred 299 KB in 6 requests in our test — 7× Pong’s whole widget (fresh desktop Chrome, empty cache, 15 November 2026). Repeat page views load Pong from the browser cache.

    How do I switch from Chatra to Pong Chat?

    Create a workspace, replace the Chatra snippet with the Pong snippet, and recreate your saved replies. Pong reads Chatra’s API as its own: in the old snippet change the script address to https://js.pong.ee/ followed by your Pong key, and existing Chatra(...) code keeps working. It takes about ten minutes.

    What does Chatra do that Pong Chat doesn’t?

    Messenger-style chat with a long track record. Facebook and Instagram in the inbox. Native mobile apps. Chat ratings.

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