Pong Chat vs HubSpot: a lighter alternative.
HubSpot is live chat as the front end of the HubSpot CRM, best for teams already on HubSpot. Pong Chat is a fast live chat with AI, video calls, screen sharing and a live visitors map — free for one agent, €9 per agent/month, or €7 billed yearly on Premium.
Price
Pong: free for one agent; Premium €9 per agent/month, or €7 billed yearly.
HubSpot: Service Hub Starter from about $20 per seat/month; Professional $90–100 per seat plus a $1,500 onboarding fee.AI
Pong: included in Premium, no per-resolution fees.
HubSpot: Breeze Customer Agent about $0.50 per resolved conversation (HubSpot Credits).Only in Pong here
AI included without per-resolution fees, Typing preview (see drafts live), Screen sharing, Real-time visitor list, Live visitors map.
Feature by feature
Checked on HubSpot’s own pricing and feature pages in November 2026. Plans change — see HubSpot’s pricing for the latest.
- Yes
- No
- Paid add-on or higher plan
- Limited
- Not confirmed
| Feature | Pong Chat | HubSpot |
|---|---|---|
| Pricing | ||
| Free plan | Yes — 1 agent: widget, team inbox, visitors map, triggers, export | Yes — up to 2 users, HubSpot-branded chat, limited bots |
| Price | Premium €9 per agent/month, or €7 billed yearly; 14-day free trial | Service Hub Starter from about $20 per seat/month; Professional $90–100 per seat plus a $1,500 onboarding fee |
| AI pricing | Included in Premium: auto replies, triage and drafts on Cloudflare Workers AI, no per-resolution fees | Breeze Customer Agent about $0.50 per resolved conversation (HubSpot Credits) |
| On your page | ||
| Widget weight, first page view | 40 KB2 requests · 4 requests, 45 KB with the 3D ball style | Not measured |
| AI | ||
| AI answers visitors automatically | LimitedFrom your rules, AI-matched | Paid |
| AI reply drafts for agents | YesFrom past answers + knowledge base | Unknown |
| AI included without per-resolution fees | Yes | No |
| Urgency / sentiment detection | Yes | Unknown |
| Chat and team | ||
| Shared team inbox | Yes | Yes |
| Saved replies | Yes | Yes |
| Typing preview (see drafts live) | Yes | No |
| File and image sharing | Yes | Yes |
| Replies by email when the visitor left | Yes | Yes |
| Internal team chat | Yes | No |
| Visual chatbot / flow builder | No | Yes |
| Calls and visitors | ||
| Video calls in chat | YesIn the browser, on Premium | Unknown |
| Screen sharing | Yes | No |
| See the visitor’s page | LimitedScreenshots + page commands | No |
| Call transcripts | Yes | Paid |
| Real-time visitor list | Yes | No |
| Live visitors map | Yes | No |
| Page history, referrer, UTM | Yes | Yes |
| Channels and support | ||
| WhatsApp, Messenger, Instagram, Telegram | No | Limited |
| Ticketing | No | Yes |
| Public help center | No | Paid |
| Native mobile apps for agents | NoDesk works in mobile browsers | Yes |
| Reports and analytics | LimitedUsage only | Yes |
| CSAT surveys / chat ratings | No | Yes |
| Developers | ||
| REST API | Yes | Yes |
| Webhooks | YesHMAC-signed | Paid |
| JavaScript widget API | Yes | Yes |
| Identity verification | Yes | Unknown |
| Chat export | YesHTML, CSV, JSON, NDJSON | Yes |
“Paid” means a paid add-on or a plan above the cheapest one. “Not confirmed” means we could not verify it on HubSpot’s public pages. Widget weight: what the chat widget transfers on a first page view — compressed, in a fresh desktop Chrome with an empty cache, 25 seconds after load, nothing clicked — measured with each vendor’s own workspace on 15 November 2026. Spotted a mistake? Tell us and we fix it.
Why teams look for a HubSpot alternative
What reviewers on G2, Capterra and similar sites mention most often:
- Big per-seat jump from Starter to Professional, plus required onboarding fees
- Free and Starter lack automation and SLAs
- No typing preview
Where HubSpot is stronger
- Full CRM, marketing and sales tools around the chat
- Bots and workflows tied to CRM data
- Ticketing and help center
- Native mobile apps
Which one should you pick?
Pick HubSpot if your sales and marketing already live there. Pick Pong if you want a dedicated live chat with video, a visitor map and AI that doesn’t charge per resolution — and send chats into your CRM through webhooks.
- Create a workspaceGoogle, Apple or email — free for one agent.
- Swap the snippetReplace the HubSpot code with Pong’s, on every page.
- Bring your teamInvite agents, add saved replies and AI rules, connect webhooks.
Questions, answered.
How does Pong Chat pricing compare with HubSpot?
Pong Chat is free for one agent. Premium — AI, video calls, the email inbox, integrations and the API — is €9 per agent/month, or €7 billed yearly, with no per-resolution AI fees. HubSpot: Service Hub Starter from about $20 per seat/month; Professional $90–100 per seat plus a $1,500 onboarding fee.
How do I switch from HubSpot to Pong Chat?
Create a workspace, replace the HubSpot snippet with the Pong snippet, and recreate your saved replies. Webhooks and the REST API take over any integrations. It takes about ten minutes.
What does HubSpot do that Pong Chat doesn’t?
Full CRM, marketing and sales tools around the chat. Bots and workflows tied to CRM data. Ticketing and help center. Native mobile apps.
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