An AI chatbot that only says what you approved.
Write the answer once. The AI recognises the question however it is phrased — in any language — and replies in a second.
Understands intent
Rules are topics, not keywords: “price of premium, how to pay” catches “how much is pro and can I pay by card?”.
No made-up answers
Replies come from your rules, so the bot never invents a price, a policy or a deadline.
Knows when to step back
Each rule answers a visitor once, then your team takes over. Or let it answer only when nobody is online.
How it works
- Write rulesA topic and the reply, in Settings → AI.
- Test themThe rule tester shows which rule fires and how sure the AI is.
- Turn it onAlways, or only when no agent is online.
What you get
Part of the Premium plan: €9 per agent/month, or €7 billed yearly. 14-day free trial.
- Confidence threshold you control (80% by default)
- Works in any language your visitors write in
- Same AI call also tags topic, urgency and mood
- Runs on Cloudflare Workers AI — no extra AI bill
- Every AI reply is marked in the chat for your team
Questions, answered.
Is it charged per resolution?
No. Auto replies are part of Pong Chat; there is no per-conversation or per-resolution AI fee.
Can it answer questions I haven’t written rules for?
For those, use AI reply suggestions: the AI drafts an answer from your docs and past answers, and an agent checks it before it is sent.
Works well with
Comparing chat tools? See Pong next to Intercom, Zendesk, LiveChat, Tidio, Crisp, tawk.to and more.
AI reply suggestions
Press ✨ and get a draft built from how your team answered similar questions before and from your docs. The agent stays in control.
AI knowledge base
Upload the documents you already have, add a few links, write the FAQ you keep repeating. The AI reads them all.
Urgency and mood detection
Every visitor message gets a topic, an urgency and a mood. Blocked and unhappy customers rise to the top.
Email follow-ups
Unread replies go out by email; the visitor’s answer comes back into the same chat.
Say hi to your visitors. They’re already here.
Free for one agent. One script tag, any site, two minutes.
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