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Support, run on Pong itself.
Write in the chat or send an email — both land in the same Pong inbox, and the same people answer. Start in one, continue in the other.
Contact us
Live chat
The fastest way. If we are away, leave your email and the answer follows you there.
Email
support@pong.ee is connected to Pong as an email inbox: your message becomes a chat, our reply comes back in the same thread.
Feature requests
See what we are building next, then tell us in the chat what you are missing.
Find the answer yourself
Help center
Step-by-step guides for setup, the inbox, AI, calls, email and billing.
Developer docs
Widget install, JavaScript API, events, verified identity, REST API and webhooks.
Getting started
Create a Pong Chat workspace, add the live chat widget to your site and answer your first visitor in a few minutes.
Customize the widget
Change the Pong Chat widget colour, launcher style, corner, offsets and start-hidden behaviour, from the desk or in code.
Email inbox
Forward your support mailbox to Pong Chat: emails become chats next to the same person’s site chats, and replies go back by email from your own address.
Plans and billing
Pong Chat plans: Free for one agent, Premium at €9 per agent/month or €7 billed yearly. Upgrade, add agents, change your card, get invoices or cancel in Settings → Billing.
Help us answer in one reply.
A few details save a round of questions.
- The email you sign in to Pong with, or your workspace name.
- The page where the widget is installed, if the question is about your site.
- What you did, what you expected and what happened instead.
- A screenshot or a short recording — paste or drop it right into the chat.
- Your browser and device, if something looks or behaves wrong.
- For billing questions: the invoice number or the date of the charge.
Still stuck? Just ask.
We read every message.
Chat with us →