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Where Pong is going next.
An approximate plan, updated as we go. Dates are estimates and priorities follow what our users ask for — tell us what you need.
Now
November – December 2026 · In progress or next in line.
Password reset
Reset a forgotten password by email, next to Google and Apple sign-in.
Telegram and Slack for agents
New chats arrive in your Telegram or a Slack channel; reply there and the visitor gets it in the widget.
Safer AI auto-send
A confidence gate for AI drafts and a whitelist of topics the AI may answer on its own, with per-workspace quotas.
Chatra history import
Bring your old conversations along when you switch from Chatra.
Next
Early 2027 · Designed, waiting for its turn.
Revenue in the client card
Plan, MRR, lifetime value and failed payments from Stripe, Lemon Squeezy, Paddle or Polar, found by the visitor’s email.
CRM sync
Contacts and chat transcripts into Attio, HubSpot or Twenty.
Product analytics
Chat events in PostHog and Plausible; session replay and feature flags in the card.
Email marketing
Consenting visitors into Loops, Resend, Kit or beehiiv.
Instagram Direct
Instagram messages in the same inbox, with the 24-hour reply window handled for you.
Work tools
Create a Linear issue from a chat, book meetings with Cal.com, see a user’s Sentry errors, identify Clerk users without extra code.
Usage and quotas
See usage per workspace and set limits for AI and storage.
Later
2027 · Exploring. Tell us what you need most.
More channels
WhatsApp, Messenger and Telegram as customer channels in the inbox.
Mobile for agents
Push notifications and an installable desk app for phones.
Reports
Response times, chat volume, busy hours and agent workload.
Chat ratings
A thumbs up or down at the end of a chat, with comments.
AI agent
Let the AI answer open questions from your knowledge base on its own, handing off to your team when unsure.
Auto-translation
Visitors and agents each write in their own language.
More widget languages
Beyond English and Russian.
Recently shipped
Live now. See what each plan includes on the pricing page.
Plans and billing
Free and Premium plans, card payments through Stripe, invoices and VAT ID in the billing portal.
Triggers
Describe a rule in a sentence; the widget greets, opens, hides or routes the chat for the right visitors.
Email inbox
Your support mailbox as chats, replies from your own address in the same thread.
Contact form bot
Thanks the visitor, says when you’ll reply and collects name, email, phone and your own fields.
Drop-in for Chatra
Swap the script; existing Chatra(...) code keeps working.
Merge clients
Join two conversations of the same person from the client card.
Visitor screenshots
See the visitor’s page in a click, with private fields blanked out.
Page commands
Open a page of your site for the visitor, or reload theirs.
Video calls and screen sharing
In the browser, with transcripts and optional recording.
Live visitors map
Who is on your site right now, with VPN detection.
AI auto replies and drafts
Rules the AI recognises in any wording, drafts from your answers and knowledge base, urgency and mood tags.
Email follow-ups
Unread replies by email; answers come back into the chat.
Team
Roles, saved replies and team chat.
Developer API
JavaScript API, REST API, signed webhooks and verified identity.
Export
Any chat as HTML, CSV or JSON; everything as NDJSON.
Last updated November 2026. See all features.
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