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Data deletion
How to have your data removed from Pong Chat, whichever way it got here.
Last updated 13 November 2026
What we hold
Businesses use Pong Chat to talk to their customers. When you write to a business that uses Pong — in the chat on its website, to its Facebook Page in Messenger, or to its Instagram account — Pong stores the conversation for that business: your messages and attachments, and the profile details the channel shares with it, such as your name, profile picture and the ID that Facebook or Instagram gives the business for you. The business is the controller of this data; we process it on its behalf.
Ask for deletion
- Ask the business you wrote to. It can delete your conversation and your details in its Pong desk at once.
- Or write to us at info@metatag.ee with the subject “Data deletion”. Name the business (website, Facebook Page or Instagram account) and the name or username you wrote from, so we can find the conversation. We pass the request to the business and make sure it is carried out.
We confirm by email when the data is deleted, at the latest within 30 days of your request. Deletion is permanent: messages, attachments and profile details are removed and can’t be restored.
If you connected a Facebook Page or Instagram account
A workspace admin can disconnect a Page or an Instagram account in the desk settings at any time; the access tokens are deleted at once and Pong stops receiving its messages. You can also remove Pong in Facebook under Settings → Business integrations, or in Instagram under Settings → Apps and websites. To also delete the conversations already received, delete them in the desk or delete the workspace.
Your Pong account
Deleting a workspace removes its chats, files, recordings and visitor details from our systems within 30 days. To delete your own agent account, ask a workspace admin or write to info@metatag.ee. Billing records are kept for 7 years, as Estonian accounting law requires.
More
The Privacy Policy describes what we collect and why. Questions: info@metatag.ee, or chat with us.