Plans and billing
Pong Chat has two plans: Free for one agent, and Premium, billed per agent, with AI, video calls, the email inbox, integrations and the API.
Plans
- Free — €0, one agent: the widget, team inbox, visitors list and map, client card, files, triggers, saved replies, email follow-ups and transcripts, screenshots and page commands, export.
- Premium — €9 per agent a month, or €7 a month billed yearly (€84 per agent a year). Everything in Free plus unlimited agents, AI, video and voice calls with screen sharing, call recording and transcripts, the email inbox, integrations, webhooks and the REST API, VPN detection.
Prices exclude VAT. See the pricing page for the full list.
Upgrade
Open Settings → Billing in the desk and choose Premium. You pay by card through Stripe. Your first upgrade starts a 14-day free trial: cancel before it ends and you are not charged.
Agents, card, invoices and VAT ID
Settings → Billing opens the Stripe customer portal: change the plan or card, download invoices, and set your billing details and VAT ID. An agent added mid-period is charged for the rest of the period; a removed agent is credited for it.
Cancel
Cancel in the same portal at any time. Premium stays until the end of the paid period, then the workspace moves to Free. Your chats and data are kept.
If a payment fails
We email the workspace admins and the workspace becomes read-only: agents can read chats but not reply, and the widget is hidden on your site. Update the card in the portal, or switch to Free, and everything works again at once.
Beta workspaces
Workspaces created before billing launched keep every Premium feature free until 1 January 2027. Then they move to Free unless you upgrade.
Refunds are covered in the refund policy.