Urgent and unhappy chats
Not every chat can wait. The AI flags the ones that can’t.
With triage on (Settings → AI), every visitor message is tagged with:
- Topic — billing, technical, how-to or other;
- Urgency — low, normal or high;
- Mood — positive, neutral or negative.
Urgent and unhappy chats are marked in the inbox. Use the Urgent filter to see only them. Triage runs in the same AI call as auto replies, so it adds no delay.