Email follow-ups and notifications
Visitors leave. Conversations don’t have to end there.
Replies to visitors who left
Turn on Email unread replies in Settings → Email. If a visitor has not read your reply and is no longer on the site, we email it to them after the delay you choose (in minutes). This needs the visitor's email: the contact form bot asks for it after their first message.
When they answer the email, their reply lands in the same chat, marked as email.
Want customers to write to support@yourcompany.com too? Connect it as an email inbox.
Team notifications
Enter an address under Notify. When a visitor writes, no agent is online and nobody replies within 2 minutes, that address gets an email.
Transcripts
Send the whole conversation to the visitor from the client card.
Newsletter consent
The contact form can show a separate, unticked consent checkbox for news. With the mailcheap.ai integration, only visitors who tick it are added to your list.