Visitor journey, referrer and UTM
Before you type “how can I help?”, see what they were looking at.
- Pages viewed — every page, including route changes in single-page apps. A page opened again within 30 minutes isn’t counted twice. The last 300 pages are kept per visitor.
- First visit — the first external referrer and landing page, with UTM tags.
- Visits — when they came back, live as they browse.
Use DataFast? Connect it in Settings → Integrations. You then see their sessions and goals in the client card, and a chat_started goal is sent to DataFast.