AI auto replies
You write the answer once. The AI recognises the question however the visitor phrases it, and replies instantly.
How it works
The AI reads every visitor message and compares it with your rules. When a message clearly asks one of them — 80% confidence or more by default — the visitor gets that rule's reply at once. Each rule answers a visitor only once; after that your team takes over.
Write a rule
- Open Settings → AI → Auto-reply rules and add a rule.
- Describe the question as a topic, not an exact phrase: “the price of premium, how to pay”.
- Write the reply the visitor should get.
- Try it in the rule tester with a few real phrasings, in any language your visitors use.
Only when you are away
Turn on only when offline and the AI answers only while no agent is online. During work hours your team answers everything.
Replies come only from your rules, so the AI never invents prices or promises. For open questions use AI reply suggestions: an agent checks each draft before it is sent.