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Saved replies

Answers you give every day, one keystroke away. Shared by the whole team.

1. Open Settings → Saved replies and add a shortcut and the text, e.g. refund → “Sure! Refunds go back to your card within 5 business days…”.
2. In any chat, type / and keep typing to filter by shortcut or text.
3. Pick one with the arrow keys and Enter. It lands in the composer, so you can adjust it before sending.

Saved replies are shared by the whole team; agents and admins both use them.

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