Video calls and screen sharing
Turn a chat into a call with one click. It runs in the browser for you and the visitor — no app, no link to send.
Start a call
- Open the chat of a visitor who is online and press the green Call button.
- The visitor gets an invite card: answer with camera, audio only, or decline. They are told the call is not recorded — or, if you turned recording on, that it is.
- If nobody answers in 45 seconds, the call is marked as missed.
During the call
- Mute, turn the camera on or off, or switch between cameras.
- Share your screen, or ask the visitor to share theirs (on browsers that support it; not on iPhone).
- Minimize the call window and keep chatting. A pulsing indicator in the navigation takes you back.
After the call
A call card stays in the chat with its duration. Your team also sees a still frame and a transcript of the call. To keep the video, turn on recording in Settings → General → Video calls; recordings are stored in your file storage.
Calls are peer to peer. When a direct connection is not possible (strict office networks), they are relayed over Cloudflare's network on port 443.