The contact form bot
So nobody waits in silence, and you can always get back to them.
What the visitor sees
After their first message the bot thanks them, says when your team will reply and asks for their details in a short form inside the chat. What they enter lands in the client card.
Set it up
Open Settings → Contact form:
- When the bot answers — always, or only when your team may not reply right away.
- Fields — name, email, phone and your own fields (company, order number…). Give each of your fields a key; it is used in the REST API and webhooks.
- Phrases — use ours or write your own for each situation. For the other languages you support, the AI writes the phrases and field names for you.
In the client card
Contact details look like fields in the card. Agents can add or fix them, e.g. a phone number the visitor typed in a message.