Pong Chat help center

Short how-tos for workspace owners and agents. Building something? See the developer docs.

Get started

Getting started — Create a Pong Chat workspace, add the live chat widget to your site and answer your first visitor in a few minutes.
Customize the widget — Change the Pong Chat widget colour, launcher style, corner, offsets and start-hidden behaviour, from the desk or in code.
Invite your team — Invite teammates to your Pong Chat workspace as admins or agents, change roles and remove people.
Profile and sign-in — Set your name, title, avatar, language and time zone in Pong Chat, and manage Google, Apple and password sign-in.

Answer chats — How the Pong Chat inbox works: replies, notes, typing preview, files, message editing, sounds, banning and the client card.
Contact form bot — After a visitor’s first message, the Pong Chat contact form bot thanks them, says when you will reply and asks for name, email, phone and your own fields.
Triggers — Set up Pong Chat triggers: describe a rule in words, the AI builds it, the widget checks it on your site and sends a message, opens or hides the chat, or sets a group.
Saved replies — Create saved replies (canned responses) in Pong Chat and insert them in any chat by typing a slash.
Video calls and screen share — Start a video or voice call with a website visitor from Pong Chat, share screens, record calls and get transcripts. Nothing to install.
See the visitor’s screen — Take a snapshot of the visitor’s page from the Pong Chat desk, and open a page of your site for the visitor with page commands.
Team chat — Talk to your teammates inside Pong Chat with topic rooms and unread counts, without leaving the desk.

AI auto replies — Set up AI auto replies in Pong Chat: write rules by topic, test them, and let the AI answer matching visitor questions instantly or only when you are offline.
AI reply suggestions — Let Pong Chat AI draft replies for your agents from past answers and your knowledge base: FAQ, PDFs, web pages and policies.
Urgency and mood — Pong Chat AI tags each visitor message with topic, urgency and mood, so your team answers blocked or upset customers first.

Visitors and the map — See who is on your website right now in Pong Chat: a live map, a sortable table with page, location, device and VPN detection, and one click to start a chat.
Visitor journey — See the pages each visitor viewed, where they came from and their UTM tags in the Pong Chat client card, plus DataFast analytics.

Email inbox — Forward your support mailbox to Pong Chat: emails become chats next to the same person’s site chats, and replies go back by email from your own address.
Email follow-ups — Pong Chat emails unread replies to visitors who left your site and puts their email answers back into the chat. Team alerts when nobody is online.
Export chats — Export one Pong Chat conversation as HTML, CSV or JSON, or download all chats with full history as NDJSON.
Integrations — Connect Pong Chat to your stack: webhooks, REST API, signed identity, DataFast analytics and mailcheap.ai email lists.
Plans and billing — Pong Chat plans: Free for one agent, Premium at €9 per agent/month or €7 billed yearly. Upgrade, add agents, change your card, get invoices or cancel in Settings → Billing.