See what the visitor sees
When “it doesn’t work” is all you have to go on, a snapshot of the visitor’s screen saves ten messages.
Screenshot
Press the camera button in the chat header. The visitor's open tab draws a picture of what they see, and it appears in the client card in a moment. Click it to enlarge; it shows the page address and the capture time.
Password, card and one-time-code fields, the chat itself and anything your site marks with data-pong-private are always blanked out.
Page commands
With Allow page commands on (Settings → Chat widget), you can:
- Reload the visitor's page — handy after you fix something on your side.
- Open a page of your site for them — the pricing page, a help article, the checkout.
Only pages on the same site can be opened. Every command is logged in the chat. Developers can switch commands off for a site with PongSetup.commands = false.