They left the site. The conversation didn’t.
Unread replies go out by email; the visitor’s answer comes back into the same chat.
Replies by email
If the visitor has not read your reply and left, it is emailed after the delay you set.
Answers come back
They reply to the email; it lands in the chat, marked as email.
Team alerts
Nobody online and nobody answered in 2 minutes? Your team gets an email.
How it works
- Turn it onSettings → Email.
- Collect emailsThe widget asks after the first message.
- Keep talkingChat and email in one thread.
What you get
Included in the Free plan and in Premium.
- Separate, unticked newsletter consent
- Transcripts on request
- Signed reply addresses — spoofed replies are rejected
Questions, answered.
Do I need my own email server?
No. Pong sends through Cloudflare Email Service.
Works well with
Comparing chat tools? See Pong next to Intercom, Zendesk, LiveChat, Tidio, Crisp, tawk.to and more.
Shared team inbox
Every conversation in one place, with the context to answer it well.
AI chatbot
Write the answer once. The AI recognises the question however it is phrased — in any language — and replies in a second.
Chat export
Export one chat or all of them, whenever you want, in formats people and code can read.
Live chat widget
One script tag puts a fast, good-looking chat on every page. It loads async from Cloudflare’s edge and works on any site.
Say hi to your visitors. They’re already here.
Free for one agent. One script tag, any site, two minutes.
Start free →