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Freshchat alternative

Pong Chat vs Freshchat: a lighter alternative.

Freshchat is messaging-first chat with bots, part of the Freshworks suite next to Freshdesk and Freshsales. Pong Chat is a fast live chat with AI, video calls, screen sharing and a live visitors map — free for one agent, €9 per agent/month, or €7 billed yearly on Premium.

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    Feature by feature

    Checked on Freshchat’s own pricing and feature pages in November 2026. Plans change — see Freshchat’s pricing for the latest.

    FeaturePong ChatFreshchat
    Pricing
    Free planYes — 1 agent: widget, team inbox, visitors map, triggers, exportYes — up to 10 agents, widget and shared inbox
    PricePremium €9 per agent/month, or €7 billed yearly; 14-day free trialGrowth $19 per agent/month billed annually; Pro $49; Enterprise $79
    AI pricingIncluded in Premium: auto replies, triage and drafts on Cloudflare Workers AI, no per-resolution feesFreddy AI agent $49 per 100 sessions; Freddy Copilot $29 per agent/month
    On your page
    Widget weight, first page view40 KB2 requests · 4 requests, 45 KB with the 3D ball styleNot measured
    AI
    AI answers visitors automaticallyLimitedFrom your rules, AI-matchedPaid
    AI reply drafts for agentsYesFrom past answers + knowledge basePaid
    AI included without per-resolution feesYesNo
    Urgency / sentiment detectionYesUnknown
    Chat and team
    Shared team inboxYesYes
    Saved repliesYesYes
    Typing preview (see drafts live)YesUnknown
    File and image sharingYesYes
    Replies by email when the visitor leftYesYes
    Internal team chatYesUnknown
    Visual chatbot / flow builderNoYes
    Calls and visitors
    Video calls in chatYesIn the browser, on PremiumNo
    Screen sharingYesUnknown
    See the visitor’s pageLimitedScreenshots + page commandsUnknown
    Call transcriptsYesUnknown
    Real-time visitor listYesUnknown
    Live visitors mapYesNo
    Page history, referrer, UTMYesUnknown
    Channels and support
    WhatsApp, Messenger, Instagram, TelegramNoPaid
    TicketingNoNo
    Public help centerNoUnknown
    Native mobile apps for agentsNoDesk works in mobile browsersYes
    Reports and analyticsLimitedUsage onlyYes
    CSAT surveys / chat ratingsNoYes
    Developers
    REST APIYesYes
    WebhooksYesHMAC-signedYes
    JavaScript widget APIYesYes
    Identity verificationYesPaid
    Chat exportYesHTML, CSV, JSON, NDJSONYes

    “Paid” means a paid add-on or a plan above the cheapest one. “Not confirmed” means we could not verify it on Freshchat’s public pages. Widget weight: what the chat widget transfers on a first page view — compressed, in a fresh desktop Chrome with an empty cache, 25 seconds after load, nothing clicked — measured with each vendor’s own workspace on 15 November 2026. Spotted a mistake? Tell us and we fix it.

    Why teams look for a Freshchat alternative

    What reviewers on G2, Capterra and similar sites mention most often:

    • Many billing variables (seats, sessions, Copilot, tasks) make costs hard to forecast
    • Key features sit on higher tiers

    Where Freshchat is stronger

    • Bot builder and omnichannel messaging
    • Works with Freshdesk ticketing and Freshsales CRM
    • Auto-translation on Pro
    • Native mobile apps

    Which one should you pick?

    Pick Freshchat if you already run Freshdesk or Freshsales. Pick Pong for a standalone chat with video, screen sharing and AI in one plan at no extra cost.

    1. Create a workspaceGoogle, Apple or email — free for one agent.
    2. Swap the snippetReplace the Freshchat code with Pong’s, on every page.
    3. Bring your teamInvite agents, add saved replies and AI rules, connect webhooks.

    Questions, answered.

    How does Pong Chat pricing compare with Freshchat?

    Pong Chat is free for one agent. Premium — AI, video calls, the email inbox, integrations and the API — is €9 per agent/month, or €7 billed yearly, with no per-resolution AI fees. Freshchat: Growth $19 per agent/month billed annually; Pro $49; Enterprise $79.

    How do I switch from Freshchat to Pong Chat?

    Create a workspace, replace the Freshchat snippet with the Pong snippet, and recreate your saved replies. Webhooks and the REST API take over any integrations. It takes about ten minutes.

    What does Freshchat do that Pong Chat doesn’t?

    Bot builder and omnichannel messaging. Works with Freshdesk ticketing and Freshsales CRM. Auto-translation on Pro. Native mobile apps.

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