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JivoChat alternative

Pong Chat vs JivoChat: a lighter alternative.

JivoChat is an all-in-one chat with telephony and messengers, strong in Russian-speaking markets and Latin America. Pong Chat is a fast live chat with AI, video calls, screen sharing and a live visitors map — free for one agent, €9 per agent/month, or €7 billed yearly on Premium.

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    Feature by feature

    Checked on JivoChat’s own pricing and feature pages in November 2026. Plans change — see JivoChat’s pricing for the latest.

    FeaturePong ChatJivoChat
    Pricing
    Free planYes — 1 agent: widget, team inbox, visitors map, triggers, exportYes — a few agents and 2 months of chat history
    PricePremium €9 per agent/month, or €7 billed yearly; 14-day free trialBasic $28 per agent/month billed annually; Professional $42; Enterprise $56
    AI pricingIncluded in Premium: auto replies, triage and drafts on Cloudflare Workers AI, no per-resolution feesAI Agent $69 per agent/month (included in Enterprise); AI Assistant for agents $13/month
    On your page
    Widget weight, first page view40 KB2 requests · 4 requests, 45 KB with the 3D ball style483 KB15 requests
    AI
    AI answers visitors automaticallyLimitedFrom your rules, AI-matchedPaid
    AI reply drafts for agentsYesFrom past answers + knowledge basePaid
    AI included without per-resolution feesYesNo
    Urgency / sentiment detectionYesUnknown
    Chat and team
    Shared team inboxYesYes
    Saved repliesYesYes
    Typing preview (see drafts live)YesUnknown
    File and image sharingYesYes
    Replies by email when the visitor leftYesYes
    Internal team chatYesUnknown
    Visual chatbot / flow builderNoUnknown
    Calls and visitors
    Video calls in chatYesIn the browser, on PremiumPaid
    Screen sharingYesUnknown
    See the visitor’s pageLimitedScreenshots + page commandsUnknown
    Call transcriptsYesUnknown
    Real-time visitor listYesPaid
    Live visitors mapYesUnknown
    Page history, referrer, UTMYesUnknown
    Channels and support
    WhatsApp, Messenger, Instagram, TelegramNoYes
    TicketingNoUnknown
    Public help centerNoUnknown
    Native mobile apps for agentsNoDesk works in mobile browsersYes
    Reports and analyticsLimitedUsage onlyYes
    CSAT surveys / chat ratingsNoUnknown
    Developers
    REST APIYesPaid
    WebhooksYesHMAC-signedUnknown
    JavaScript widget APIYesYes
    Identity verificationYesUnknown
    Chat exportYesHTML, CSV, JSON, NDJSONUnknown

    “Paid” means a paid add-on or a plan above the cheapest one. “Not confirmed” means we could not verify it on JivoChat’s public pages. Widget weight: what the chat widget transfers on a first page view — compressed, in a fresh desktop Chrome with an empty cache, 25 seconds after load, nothing clicked — measured with each vendor’s own workspace on 15 November 2026. Spotted a mistake? Tell us and we fix it.

    Why teams look for a JivoChat alternative

    What reviewers on G2, Capterra and similar sites mention most often:

    • AI agent, video calls ($23 per agent/month) and WhatsApp ($27/month) are separate paid modules
    • Chat history is limited to 2 months on the free plan
    • REST API only on the Enterprise plan

    Where JivoChat is stronger

    • Telephony and callback built in
    • Messengers in the inbox: WhatsApp, Telegram, Instagram, Viber, Messenger
    • Built-in CRM
    • Native mobile and desktop apps

    Which one should you pick?

    Pick JivoChat if you need phone calls and every messenger in one inbox. Pick Pong if your customers come from your website and you want AI, video calls and screen sharing included instead of per-agent modules.

    1. Create a workspaceGoogle, Apple or email — free for one agent.
    2. Swap the snippetReplace the JivoChat code with Pong’s, on every page.
    3. Bring your teamInvite agents, add saved replies and AI rules, connect webhooks.

    Questions, answered.

    How does Pong Chat pricing compare with JivoChat?

    Pong Chat is free for one agent. Premium — AI, video calls, the email inbox, integrations and the API — is €9 per agent/month, or €7 billed yearly, with no per-resolution AI fees. JivoChat: Basic $28 per agent/month billed annually; Professional $42; Enterprise $56.

    Is Pong Chat lighter than JivoChat?

    Yes. Pong Chat adds one script tag with an 8 KB loader; the chat loads in its own frame, off your page’s critical path. On a first page view JivoChat transferred 483 KB in 15 requests in our test — 12× Pong’s whole widget (fresh desktop Chrome, empty cache, 15 November 2026). Repeat page views load Pong from the browser cache.

    How do I switch from JivoChat to Pong Chat?

    Create a workspace, replace the JivoChat snippet with the Pong snippet, and recreate your saved replies. Webhooks and the REST API take over any integrations. It takes about ten minutes.

    What does JivoChat do that Pong Chat doesn’t?

    Telephony and callback built in. Messengers in the inbox: WhatsApp, Telegram, Instagram, Viber, Messenger. Built-in CRM. Native mobile and desktop apps.

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