Every call, written down.
Transcripts of every call land in the chat, so the next agent knows what was said without listening.
Automatic transcripts
Whisper transcribes each call; the audio is deleted afterwards unless you record.
Optional recording
Keep the video with both voices. The visitor is told before they answer.
One card per call
Live, ended, missed or declined, with duration — all in the conversation.
How it works
- CallFrom any chat.
- Hang upThe transcript arrives in the call card.
- SearchRead it, quote it, export it.
What you get
Part of the Premium plan: €9 per agent/month, or €7 billed yearly. 14-day free trial.
- Agent-only still frame for context
- Recordings in your file storage
- Turn recording on or off in Settings → General → Video calls
Questions, answered.
Is the visitor told?
Yes. The invite card says whether the call will be recorded.
Works well with
Comparing chat tools? See Pong next to Intercom, Zendesk, LiveChat, Tidio, Crisp, tawk.to and more.
Video calls in chat
Some questions are faster to answer on a call. Start one from the chat — the visitor answers right in the widget.
Screen sharing
Walk a customer through a setting, or see the error they see — screen sharing is part of every Pong call.
Chat export
Export one chat or all of them, whenever you want, in formats people and code can read.
Shared team inbox
Every conversation in one place, with the context to answer it well.
Say hi to your visitors. They’re already here.
Free for one agent. One script tag, any site, two minutes.
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