Your best answers, one slash away.
Type / in any chat, keep typing to find the reply, press Enter. Shared by the whole team.
Shortcuts
Give each reply a short name: refund, shipping, invoice.
Search as you type
Matches shortcuts and text.
Edit before sending
The reply lands in the composer, not straight in the chat.
How it works
- Add repliesSettings → Saved replies.
- Type /In any chat.
- Pick and sendArrow keys and Enter.
What you get
Included in the Free plan and in Premium.
- Shared across the workspace
- Available to agents and admins
- Works alongside AI drafts
Questions, answered.
How is this different from AI suggestions?
Saved replies are exact texts you wrote; AI suggestions are drafts written for the question at hand.
Works well with
Comparing chat tools? See Pong next to Intercom, Zendesk, LiveChat, Tidio, Crisp, tawk.to and more.
AI reply suggestions
Press ✨ and get a draft built from how your team answered similar questions before and from your docs. The agent stays in control.
Shared team inbox
Every conversation in one place, with the context to answer it well.
Typing preview
See the visitor’s draft live as they type. By the time they press Enter, your answer is half written.
Team chat
Topic rooms for your team, right in the desk next to the customer chats.
Say hi to your visitors. They’re already here.
Free for one agent. One script tag, any site, two minutes.
Start free →