Support email, in the same inbox as chat.
Forward your support mailbox. Emails arrive as chats; replies go back by email, in the same thread, from your address.
Set up in minutes
We detect Gmail, Microsoft 365, Yandex, Zoho, iCloud, Proton and others, show the forwarding steps and catch the confirmation code for you.
One story per person
Emails sit next to the same person’s site chats, with notes, AI drafts and saved replies.
Your address
Send replies through your mailbox’s SMTP, or from Pong on your behalf with Reply-To your address.
How it works
- Enter the addressSettings → Email inbox.
- Turn on forwardingFollow the steps for your mail service.
- ReplyFrom the Email list, like any chat.
What you get
Part of the Premium plan: €9 per agent/month, or €7 billed yearly. 14-day free trial.
- Threaded replies with your signature
- Quoted history stripped from incoming emails
- Out-of-office replies and newsletters skipped
- Sender checks (DKIM, SPF, DMARC), mail app and company in the card
- Opens of your replies
- Email messages in webhooks and the REST API
Questions, answered.
Do you need my email password?
Not to receive: forwarding needs no password. Only if you want replies sent from your own address, you add an app password for SMTP; it is stored encrypted and used only to send.
What about Proton Mail?
Receiving works. Proton sends only through Proton Bridge, so replies come from Pong’s address with Reply-To yours.
Works well with
Comparing chat tools? See Pong next to Intercom, Zendesk, LiveChat, Tidio, Crisp, tawk.to and more.
Shared team inbox
Every conversation in one place, with the context to answer it well.
Email follow-ups
Unread replies go out by email; the visitor’s answer comes back into the same chat.
AI reply suggestions
Press ✨ and get a draft built from how your team answered similar questions before and from your docs. The agent stays in control.
Saved replies
Type / in any chat, keep typing to find the reply, press Enter. Shared by the whole team.
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